Frequently Asked Questions

I’ve forgotten my username and password?

Login using your email address at and click forgotten password link to reset your password.

How can I cancel an external booking?  

Email – [email protected] with: Subject : CANCELLATION , TCR Number (reservation number) and Customer Surname.

(Note: ASAP as a potential Abortive delivery charge- can apply)   

How do I off hire a vehicle supplied by Free2move?  

Email – [email protected] with: Subject: OFF HIRE , TCR Number (reservation number) and  REG


How do I extend a vehicle? 

Follow the video guide in this portal 


How do I download the invoice for warranty

Follow the video guide in this portal


If I need some assistance using the Free2move system, what should I do?  

Please refer to this portal or Contact your Mobility Manager


What are the Free2Move Insurance Parameters?  

Click this link to view the insurance policy